You have to recommend business unit level recommendations. These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment. Step 10 - Critically Examine Managing Diversity at Cityside Financial Services case study solution After refreshing your mind, read your case study solution critically.
Diversity plays its part through maintaining a well-balanced approach by the inclusion of mixed genders, races and minorities that have a ripple effect in organizational performance and culture. Inclusion of effective human resource training, brainstorming session and o training of both the units for effective collaboration In considering both the strategies certain trade-offs are to be made as both present their own set of pros and cons.
The target market switched to sub-urban localities this mid-sized bank seized opportunity to diversify in terms of targeting other target market including the pre existing white market. In dealing with the above mentioned issues, the emphasis of management should be on the return on investment of shareholders therefore, every action taken should be well-aligned with the core objective of organization.
The core problems that posed challenges are: Undefined goals for diversity There are management practices where the undefined goals are basis of diversity, which lead to create issue in defining the need of diversity and the ground to fulfill the loopholes in workforce Feigenbaum.
Influence on External Environment Due to the lack of goal visibility and objectives, the discrimination prevailing in the organizational culture also accounts for the dissonance that it created in Managing diversity at cityside financia external environment specifically to its customers Creative Common.
Lack of Collaboration Due to the above -mentioned reasons, the lack of collaboration is inevitable as both the units perceive a sense of competition, which denies the common ground of the services being presented to their customers.
This created a sense of community and satisfaction which led to the inclusion of African-American in retail deposits by majority as they handled the local neighborhood consumers whereas; the majority of white management was present in external deposits looking after white clientele present in different geographical locations with higher money deposits.
Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study. How well are they doing now?
In reinforcing employees to remain productive, management assessed the various external factors that play a vital role in diversity management, which led them to conclude the most desirable strategy of pursuing with employee training and development and brainstorming sessions that would set the goals for each of the business unit.
Human Capital Management with respect to Diversity Diversity plays a vital role in human capital management in organizations. More essays like this: It is purposed that management opt for strategic option 2 as it is the desired set of strategy.
Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.
Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading the case study. Managing Diversity at Cityside Financial Services Introduction Cityside financial services have a history of serving the urban neighborhood, which predominantly had white customers belonging to the local community.
Without the presence of these guidelines, bringing a diverse group of workforce to organization create issues as the newly inducted employees have an ambiguous set of activities and are not perceived by the current employees as a credible source to organization which creates dissonance amongst the employees.
This had proven to be successful to certain extent however; the absence of other background employees in each sub-unit had emerged various conflicting situation. The working environment in Cityside bank has been strained as the management failed to potentially reduce the difference perceived by the employees for their counterparts.
However, it is important for management to realize that this diverse workforce has been a motivating factor for the customer base to remain loyal to the bank in recent times Ivancevich, The white and black discrimination evolved various conflicting situations as the key characteristics remained the racial background in inducting employees to the units.
It is proposed to follow the above mentioned strategy due to various reasons. In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions.
Time line can provide the clue for the next step in organization's journey. This created a sense of community and satisfaction which led to the inclusion of African-American in retail deposits by majority as they handled the local neighborhood consumers whereas; the majority of white management was present in external deposits looking after white clientele present in different geographical locations with higher money deposits.
Thus, diversity impacts on organizational performance in credible manner that may not be negated by the management. These remain the true competitive advantage which cannot be replicated by any of other player in the market.
This enables the management in tackling multitudes of problems through its diverse workforce that may provide effective and efficient solution due to its acknowledgement with the issues WEINBERGER. To include the effective human resource training, brainstorming session and o training of both the units for effective collaboration.
This leads to unstructured learning process resulting in missed details and at worse wrong conclusions. The case analysis reveals that post white neighborhood the influx of all blacks in retails deposit unit led to bring a classification based on gender which aggravated the stance of racial discrimination.
Issues concerning Diversity in management Diversity presents its issues that form hurdles in effective human capital management. These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment.
HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground.Diversity management is very important for every organization similarly in case of Cityside financial services it is especially important to manage diversity to remain glued to the existing base of consumers as well as growing the clientele base.
Managing Diversity at Cityside Financial Services Executive The study is related to Cityside Financial Services that deals with various problems related to. Managing Diversity at Cityside Financial Services Introduction: The Roaring Dragon Hotel is located in China.
Mr Wen has decided to expand this hotel in order tp change this 3-star hotel to a 5-Star hotel. Managing Diversity at Cityside Financial Services Case Solution,Managing Diversity at Cityside Financial Services Case Analysis, Managing Diversity at Cityside Financial Services Case Study Solution, Cityside Financial Services disguised bank customers, serves as a mostly African-American urban communities and more affluent, predominantly white customer.
Case Questions Managing Diversity at Cityside Financial Services How well has the Sales Division at Cityside done in its diversity efforts?
How well are they doing now? Cityside was purchased by a racially diverse group of investors, and diversity was the mission from the beginning. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the "business case for diversity.".Download